At www.phtaya, your privacy matters as much as your gaming experience. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have under Philippine law. Please read it carefully.
The key principles that guide how www.phtaya handles your personal information.
www.phtaya operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Your personal data is processed lawfully, fairly, and transparently at all times.
All data transmitted between your device and www.phtaya is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text over the internet.
www.phtaya does not sell, rent, or trade your personal data to third-party marketers or advertisers. Your information is used solely to provide and improve the Platform's services, comply with legal obligations, and protect the security of all players.
As a data subject under Philippine law, you have the right to access, correct, delete, and object to the processing of your personal data. www.phtaya provides clear mechanisms for exercising these rights, and our Data Protection Officer is available to assist you.
www.phtaya retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Once data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, www.phtaya will notify the National Privacy Commission (NPC) and affected players within the timeframes prescribed by the Data Privacy Act and its Implementing Rules.
Your Privacy Matters: This Privacy Policy describes how www.phtaya ("we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you" or "data subject") in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations ("IRR"). By using the www.phtaya Platform, you acknowledge that you have read and understood this Privacy Policy.
1.1 www.phtaya is committed to protecting the privacy and personal data of all individuals who interact with our Platform. This Privacy Policy applies to all personal data collected through the www.phtaya website, mobile platform, customer support channels, and any other touchpoints through which you interact with us.
1.2 This Privacy Policy should be read alongside our Terms & Conditions, which are available at Terms & Conditions. Together, these documents govern your relationship with www.phtaya.
1.3 We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, www.phtaya acts as the personal information controller ("PIC") in respect of the personal data it collects from players and visitors.
2.2 www.phtaya has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the DPA and this Privacy Policy. Contact details for the DPO are provided in Section 15 of this Policy.
2.3 Where www.phtaya engages third-party service providers to process personal data on its behalf (for example, payment processors or KYC verification providers), those providers act as personal information processors ("PIPs") and are contractually bound to process data only in accordance with www.phtaya's instructions and applicable Philippine law.
3.1 Registration Data. When you create a www.phtaya account, we collect: your full legal name, date of birth, Philippine mobile number, email address, and a username and password of your choosing.
3.2 Identity Verification (KYC) Data. To comply with Philippine anti-money laundering regulations and to verify your age (21+), we may collect copies of government-issued Philippine identification documents (such as a PhilSys National ID, passport, driver's license, or SSS/GSIS ID), proof of address, and proof of payment method ownership.
3.3 Financial Data. We collect information about your deposits, withdrawals, and transaction history on the Platform. We do not store full payment card numbers; payment processing is handled by our certified payment partners.
3.4 Gaming Activity Data. We collect records of your gaming sessions, game history, wager amounts, wins and losses, and use of responsible gaming tools such as deposit limits and self-exclusion.
3.5 Technical Data. We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, and session timestamps.
3.6 Communications Data. We retain records of your communications with our customer support team, including live chat transcripts, emails, and support ticket history.
3.7 Marketing Preferences. If you opt in to marketing communications, we record your preferences and the communications we have sent to you.
4.1 Directly from You. Most of the personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
4.2 Automatically. We collect technical data automatically through cookies, web beacons, and similar tracking technologies when you visit or use the Platform. See Section 8 for more details on our use of cookies.
4.3 From Third Parties. We may receive personal data from third-party identity verification providers, payment processors, and fraud prevention services in the course of verifying your identity and processing your transactions.
5.1 Under the Philippine Data Privacy Act of 2012, www.phtaya processes your personal data on the following legal bases:
6.1 www.phtaya uses your personal data for the following purposes:
6.2 www.phtaya will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
7.1 www.phtaya does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
7.2 All third-party processors engaged by www.phtaya are contractually required to implement appropriate technical and organisational security measures and to process personal data only in accordance with www.phtaya's instructions and applicable Philippine law.
www.phtaya will never share your personal data with third-party marketers or advertisers without your explicit prior consent.
8.1 www.phtaya uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.
8.2 We use the following categories of cookies:
8.3 You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the www.phtaya Platform.
9.1 www.phtaya implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 While www.phtaya takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
www.phtaya will never ask for your password via email, SMS, or live chat. If you receive such a request, treat it as fraudulent and contact our support team immediately.
10.1 www.phtaya retains your personal data for as long as your account is active and for such additional periods as are required by Philippine law or necessary to fulfil the purposes described in this Privacy Policy.
10.2 The following general retention periods apply:
10.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by www.phtaya:
| Right | Description |
|---|---|
| Right to be Informed | You have the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy. |
| Right of Access | You may request a copy of the personal data www.phtaya holds about you, along with information about how it is being processed. |
| Right to Rectification | You may request correction of any inaccurate or incomplete personal data we hold about you. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. |
| Right to Object | You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests. |
| Right to Data Portability | You may request a copy of your personal data in a structured, commonly used, machine-readable format. |
| Right to Damages | You have the right to claim compensation for any damages sustained as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data. |
11.2 To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days, or within such shorter period as may be required by applicable law.
11.3 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
12.1 The www.phtaya Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete the data in question.
12.2 If you believe that a minor has registered an account on www.phtaya, please contact our support team immediately so that we can take appropriate action.
21+ Only. www.phtaya strictly enforces the minimum age requirement of 21 years for all players. Age verification is conducted as part of the KYC process. Gambling is addictive. Know when to stop.
13.1 In some cases, your personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international game content suppliers. Where such transfers occur, www.phtaya ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act.
13.2 Such safeguards may include contractual clauses approved by the National Privacy Commission, or transfers to countries that have been assessed as providing an adequate level of data protection.
13.3 By using the www.phtaya Platform, you acknowledge and consent to the transfer of your personal data as described in this Section, subject always to the protections described herein.
14.1 www.phtaya reserves the right to update this Privacy Policy at any time. The revised Policy will be published on this page with an updated "Last Updated" date. Where changes are material, we will notify registered players via email or SMS prior to the changes taking effect.
14.2 Your continued use of the www.phtaya Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by www.phtaya, please contact our Data Protection Officer.
15.2 You may reach our Data Protection Officer at the following email address (plain text — not a clickable link):
DPO Email: [email protected]
15.3 General support enquiries may be directed to our customer support team at (plain text):
Support Email: [email protected]
15.4 www.phtaya aims to acknowledge all privacy-related requests within seventy-two (72) hours and to resolve them within thirty (30) days. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines.
Your data is protected, your transactions are encrypted, and your rights are respected. Experience the best of Filipino online gaming at www.phtaya — slots, live tables, fishing games, and bingo, all in one secure platform.
Must be 21 years or older. Gambling is addictive. Know when to stop.